Shipping policy

Shipping Policy

Last Updated: 15 July 2026

Thank you for shopping with Fitness Fuel & Body.

We are committed to delivering your order as quickly and securely as possible.

Shipping Locations

We currently ship to:

  • Australia

  • New Zealand

Shipping Carrier

All orders are shipped via Australia Post (AusPost).

Australia Shipping

We offer both:

  • Standard Shipping

  • Express Shipping

Shipping costs are calculated based on the weight of your order using current Australia Post shipping rates. The shipping cost will be displayed at checkout before payment is completed.

Estimated delivery times are provided by Australia Post and may vary depending on your location.

New Zealand Shipping

We ship to New Zealand using Australia Post International services.

Available shipping options include:

  • International Standard

  • International Express (where available)

Shipping charges are calculated based on the total weight of your order using current Australia Post international postage rates. Your shipping cost will be calculated automatically at checkout.

Delivery times are estimates only and may vary due to customs processing and other factors outside our control.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been dispatched, including tracking information where available.

Tracking

All eligible shipments include tracking through Australia Post. Once your order has been shipped, you will receive an email containing your tracking number.

Delivery Delays

While we aim to dispatch and deliver orders promptly, Fitness Fuel & Body is not responsible for delays caused by:

  • Australia Post

  • Customs clearance

  • Extreme weather events

  • Public holidays

  • Other circumstances beyond our reasonable control

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Fitness Fuel & Body is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist you in lodging an enquiry with Australia Post.

Customs & Import Charges (New Zealand)

Orders shipped to New Zealand may be subject to customs duties, taxes, or import fees imposed by New Zealand authorities.

Any such charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping, please contact us via the contact details listed on our website. We're happy to help.